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MUSTERS MEDICAL PRACTICE
PATIENT PARTICIPATION GROUP
Minutes of the meeting held on Tuesday 10th January 2012
Present:
Paul Midgley, Jenny Newman, Ronald Chard, Janet Rayner, Richard Barnsley, Val Wright, Linda Lowne, Kathy Brummell
Apologies:
Anne Toler, Phil Locking, Hannah Kennedy
Minutes of the meeting held on 8th November 2011
The minutes of the last meeting were accepted as an accurate record.
Matters arising not elsewhere on the agenda
2 PPG members would be present at the QPDM meeting on Thursday 19th January 2012
Val Wright was planning to present the results of the Telephone Survey to the QPDM.
Paul had sent the amended copy of the Patient Survey to Val and he had also written an article for the Newsletter. The questionnaire would be given to patients during January and results published on the practice website by the end of March.
Musters Medical Practice proposed relocation and premises plan update
Information Boards were placed within the surgery advertising the proposed relocation. Verbal concerns were mainly over the location, access to the site and parking issues.
The official consultation had ended on 5th January and two large community events had taken place at West Bridgford Community Centre and Easthorpe House. There were a high percentage of older people attending the Community Centre event and many said they currently walked to their respective GP surgeries. The evening event at Easthorpe House was well attended and with a number of local Councillors attending as well Wilford Lane residents. PEDALS, a local cycling lobby group had agreed to work with the development team to create new cycling routes if the proposals were approved.
3,000 questionnaire responses had been submitted and initial analysis was expected by 9th January.
The PCT would be holding a funding meeting w/c 16th January which would also include consideration of new detailed architect plans, and travel and access issues.
Currently there were 71 parking spaces available for staff and patients which were not considered adequate for demand and there was only one way in and out, so further investigative work including barrier control and the purchasing additional land was under way.
The PCT Planning Group would meet on 28 January 2012, when it was hoped the approval decisionwould be given.
The PPG viewed the current architect plans and it was the intention for Musters Medical Practice tobe located to the right of the building. There would be 4 consulting rooms, 3 registrar rooms, 2 nurses’ rooms, 1 treatment room, 1 healthcare room and 1 minor procedures room which would be a shared resource.
Additional services would include Phlebotomy, ECGs and 24 hour blood pressure monitoring.
PPG members were asked to give consideration to other services and facilities that they would like to have available on site to date these included a buggy park, mother and baby room, Physiotherapy, Counselling, Podiatry and Osteopath services.
It was suggested that discussions should be held in the future with the Derby Road GP Practice who had recently relocated or the city LIFT/Joint Service Centres such as Clifton Cornerstone or Mary Potter to assist with problem solving.
Both NCT and Barton buses had given a commitment to developing new bus routes if demand was sufficient. It was suggested that it would be beneficial to link and new routes in with the Medilink service available on the two Nottingham University Hospital campus sites.
Practice Service Questionnaires
Val reported that only 9 Practice Service Questionnaires had been returned since the beginning of December. Receptionists were to be asked to distribute the questionnaires more widely over the next few weeks. The results would be published by the end of March.
Out of Hours GP Questionnaire
PPG members felt the OOH GP questionnaire was too long, but those members who used the Nottingham Emergency Medical Services (NEMS) were encouraged to completeit.
Musters Medical Practice QP targets progress and update
The QP targets were to run between January and March 2012 and were focussing on prescribing and good practice. Practices were being encouraged to reduce the usage of antibiotics that can lead to C Diff, as well as a reduced usage of Diclofenac as there was an increased cardiac risk.
The Practice was not considered to be a high referrer but was considering other alternative Pathways into Primary Care Services to avoid hospital referral.
9 patients were found to have not have received treatment when they presented at A&E and Walk –in Centres.
From April 2012, the practice will be awarded points for patient A&E avoidance. The practice had carried out a survey 18 months ago on A&E usage and the majority of the patients presenting could have been treated during day/practice hours by practice staff.
Correspondence
An email had been sent to the Practice Manager and PPG via the practice website regarding patient treatment. The Practice Manager had already acknowledged receipt of the complaint and a collective practice discussion had taken place. The PPG asked if all consultations had been recorded on the computer records and if on reflection the practice felt the complaint was due to a breakdown in communication or language barrier then practice staff needed to resolve the issue appropriately.
Any Other Business
There was no other business.
- Date and time of next meeting
- Tuesday 6th March 2012 @ 7pm
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