Reception Desk

The reception is staffed throughout the opening hours of the surgery from 8.00am to 6.30pm Monday to Friday

The receptionists are there to help you. They receive special training in reception work. They are able to book appointments and give you messages about results. They also answer the telephone and deal with many different queries. They carry out one of the most difficult jobs in the practice, often trying to do more than one job at a time, so please be patient when waiting at the desk. They are not medically qualified and should not be asked to diagnose skin rashes or give medical advice. Please remember that they are only acting on our instructions so don't shout at them if we are running late or you haven't received your hospital appointment yet!

If you have any problems or difficulties please speak to the senior receptionist or practice manager

Registering

Registering with Musters Medical Practice entails filling in some simple forms at reception. If you have it your medical card or NHS number are useful. We can take on patients living within the practice boundary which approximately covers the areas of West Bridgford, Edwalton, Lady Bay, Wilford, Gamston, Compton Acres, Ruddington and Tollerton.

Details of the boundaries are available at reception. We are keen to meet our new patients so that we can try and meet your requirements. We therefore ask you to make an appointment with a Practice Nurse when you register. Patients with complex medical problems or currently taking medication should first consult with their new GP.

Change of Address or Telephone / Mobile

If you move house or change your telephone number please inform the reception staff of the change as soon as possible. Please also inform the Patient Services Department at Nottingham Health, Tel: 9123344

There have been a few occasions where we have needed to contact patients urgently, only to find the details we have are out of date. That important message might one day be for you!